GoodwillFinds

Launching a resale revolution by reimagining purpose-driven shopping.
Consumer

Messaging, Storytelling, Media Relations, Influencer Collaborations, Executive Thought Leadership, Awards and Events

GoodwillFinds approached LaunchSquad seeking a strategic communications partner to debut their new brand to the world. With the 120-year legacy of Goodwill as a foundation, they were eager to chart their own course and be seen as the future of thrift shopping online. Our team designed a launch strategy that would introduce GoodwillFinds to key business, technology and retail reporters, with the goal of inserting them into active conversations about resale, sustainability and secondhand shopping as a solution for rising inflation concerns. We drafted all brand messaging, led internal communications to 155+ Goodwill member organizations, media trained a new CEO, pitched and secured dozens of earned media stories, and researched, vetted and secured a roster of influencers to serve as additional spokespeople and brand ambassadors. Two years into our partnership, GoodwillFinds is now known as a thought leader in the resale and recommerce space, blazing a new trail for shopping with true social impact. 

LAUNCH IMPACT

After months of planning, our team debuted GoodwillFinds to the world on October 3, 2022. In the first three days we secured over 30 feature stories, including a story with the Associated Press that syndicated to over 160 additional media outlets. Axios, Bloomberg, CBS News, Cheddar News, Fast Company, Fortune, NBC News, Retail Brew, Retail Dive, Retail Touchpoints, and USA Today all covered on launch day.

Testimonial

This has been my best professional experience with a PR firm.

Matthew Kaness, CEO

MEASUREMENT & IMPACT

Put GoodwillFinds on the map in a highly competitive industry, launching a resale revolution that reimagines purpose-driven shopping. 

30Feature stories in the first three days after launch 
500,000+YouTube views on our influencer videos
6 → 14Helped the organization scale from six regional Goodwill members to fourteen, representing over 500 retail stores
  • Debuted GoodwillFinds to the world, introducing a new kind of resale shopping
  • Created brand messaging from scratch, building on the 120-year legacy of Goodwill
  • Launched the brands’ first-ever influencer program, spotlighting upcycling and refashion creators